Since accessing goods and services that correspond to those purchased with a guarantee of proper operation is one of the fundamental consumer rights, Global 7 Lda. guarantees the quality of its products for a period of 24 months from the date of purchase (except in the case of perishable goods). Where legitimate, customers will be offered one of the following solutions, in this order:
Repair of the damaged item, ensuring its proper operation and/or final quality;
Replacement of the item with an identical one;
Replacement of the item with a similar one in terms of features and purpose, provided it is agreed upon with the customer;
Termination of the contract and subsequent refund if none of the previous options are possible.
The exercise of the warranty right by the customer will always take place upon submitting a claim to our services through the channels provided in the terms of sale, as well as returning the faulty or non-conforming item.
Our Customer Support team will analyze the item in question to confirm the customer's effective right to the warranty. All situations proven to result from, among other things, the following are excluded:
Abusive use, intentional damage, or negligent damage by the customer;
Normal wear and tear of the product, provided it is within expected levels declared by the manufacturer;
Inability to verify the fault or defect indicated by the customer;
Any situations identified as fraud attempts.
After inspecting the received product, the customer will be informed of the status of their request.
In cases where warranty coverage applies, Global 7 Lda. will carry out the repair, replacement, or refund in the shortest possible time, with a maximum timeframe of 30 days starting from the date of written confirmation that the customer is entitled to the product warranty.
The refund of any amount paid will be processed using the same payment method used for the purchase, unless otherwise agreed with the customer.
These provisions do not affect any consumer rights directly established by applicable law.
NOT COVERED BY THE WARRANTY
Lost parts.
Parts damaged during handling, installation, or use.
Parts damaged due to natural wear and tear from use.
Incorrect maintenance performed by unauthorized personnel.
Incorrect installations and/or specification errors.
Products with foreign objects inside, such as glue or debris, preventing proper operation.
Use of non-original parts.
Non-original factory adaptations and/or finishes.
Damage caused to finishes by cleaning with corrosive liquids, solvents, abrasive materials, impacts, improper handling, drops, installation in harsh environments, and lack of periodic cleaning.