About Us:
GLOBAL 7 - IMPORTAÇÃO E EXPORTAÇÃO LDA
HEADQUARTERS: Avª Porto Santo, Edifício Estrela do Mar, R/C-E, 2450-195 Nazaré, Portugal
VAT / Tax Registration No.: 507359003
Share Capital: €15,000.00 | Registered at the Commercial Registry of Nazaré under Registration No. 624
Contacts:
Tel: +351 262 568 351
Fax: +351 262 568 241
Email: info@horectafrost.com
Terms & Conditions:
These conditions have been in effect for all Customers since January 16, 2018.
It is very important to us that your online shopping experience meets your expectations; therefore, please take a few minutes to read through this document. Please note that you must accept our general terms and conditions of purchase and use each time you place an order. These terms may change, so please check the date at the top of the page.
Subject and Scope of Application
These general terms and conditions of purchase and use apply to all visitors to our online stores and to any commercial transactions conducted through them.
Security Conditions
Global 7 Lda. values and respects the privacy of all users of its websites and commits to protecting the personal information that each user chooses to share.
Certain areas of the website can be accessed without disclosing any personal information; however, when personal data collection is required to supply/provide products or services, or when a user chooses to submit personal data, such information will be processed in compliance with applicable personal data protection legislation (Law 67/98 of October 26, Data Protection Act) to ensure confidentiality and security.
Global 7 Lda. reserves the right to update and modify security procedures at any time without prior notice. Despite the aforementioned security measures, internet usage carries inherent risks beyond the control of Global 7 Lda.
Data Processing
Global 7 Lda. is the entity responsible for the collection and processing of personal data. Personal data submitted by users will undergo automated processing and will be stored in Global 7 Lda.'s database(s).
Personal data provided by users will be shared with third-party courier/transportation companies and/or service providers solely and exclusively for delivering products and performing services purchased by the user (data subject).
Personal data may also be transmitted for direct marketing purposes—namely via automated calling devices or electronic mail, including SMS, EMS, and MMS—to companies conducting direct marketing on behalf of Global 7 Lda.
We guarantee a double opt-in process (where the user explicitly confirms via email that they wish to receive communications) for sending product and/or service offers via email, SMS, EMS, and MMS.
Under Article 13-A of Law 41/2004 of August 18 (as amended by Law 46/2012 of August 29), if you wish to authorize the processing and use of your personal data for direct marketing purposes as described above by Global 7 Lda., please check the corresponding box.
Providing personal data is optional, and the rights of access, rectification, and deletion of any provided data are guaranteed by law. These rights can be exercised in person or in writing directly through the contact form or within the personal area of the website (customer account).
Products and Prices
All prices are retail prices in Euros (€) and include VAT at the legal rate in force.
Global 7 Lda. reserves the right to replace or modify available products, prices, and presented conditions at any time, safeguarding orders already placed.
Global 7 Lda. makes every effort to ensure information is free from typographical errors (in descriptions, features, prices, and/or product images). Whenever errors occur and are detected, they will be corrected immediately.
Placing Orders
Users may place orders online or by telephone at +351 262 568 351 (business days, 8:00 AM – 5:30 PM).
In the event of product unavailability, Global 7 Lda. undertakes to inform the user and refund any amounts paid within a maximum period of 30 (thirty) days from the date of learning of such unavailability.
Order Delivery
Deliveries to P.O. Boxes are not accepted.
Small items (up to 20 kg): Normally delivered by courier (CTT Expresso) between 8:00 AM and 7:00 PM on business days.
Large/heavy items (over 20 kg): Delivered by freight forwarders between 8:00 AM – 2:00 PM (morning) and 2:00 PM – 8:00 PM (afternoon), Monday through Saturday.
For orders paid via Bank Transfer, Credit Card, Multibanco, or MBnet, the dispatch timeframe is generally up to 48 business hours from the date payment is received and confirmed by Global 7 Lda., unless out of stock, in which case an alternative timeline will be proposed.
Delivery requires a signature on the receipt by any person present at the designated address, who assumes responsibility for delivering the package to the Customer.
If no one is available at the specified address:
CTT Expresso: The order will remain at the local CTT post office for 3 business days before being returned to Global 7 Lda.
Other Carriers: The items will return to Global 7 Lda., and a new delivery attempt will be scheduled at the Customer's expense.
Payment Methods
Our online stores offer several payment options:
Credit Card (Visa and MasterCard): The Customer must provide all requested details. If the payment gateway declines the transaction, the order will be canceled, and the Customer will be notified. (Payment cancellation is beyond the control of Global 7 Lda.).
MBNet: The Customer must provide all requested details. If payment is declined by the platform, the order will be canceled.
Multibanco: The Customer has 5 days from order placement to complete payment via ATM or home banking using the details provided in the order confirmation (entity/reference/amount). If payment is not completed after the 5th day, the order will be canceled.
Bank Transfer: The Customer has 5 days from order placement to complete payment via ATM or home banking using the details provided (IBAN/BIC/SWIFT and amount). If payment is not completed after the 5th day, the order will be canceled.
Bank Account Details:
GLOBAL 7 LDA
IBAN: PT50 0079 0000 2298 0254 1017 6
SWIFT: BPNPPTPL
Orders paid by bank transfer require up to 2 business days to process. To avoid delays, please send proof of payment to: info@horectafrost.com.
Returns and Exchanges
RETURNS
If the customer wishes to return one or more items, they may do so within 14 days of receiving the order, provided the products are intact, sealed, complete, and in their original packaging, which must not be damaged, altered, or scratched. The customer must ensure that the returned item(s) arrive at our facilities within 28 days from delivery.
To exercise the right of return, contact Customer Support specifying the order number, product description/reference, and preferred refund method.
Return Address:
GLOBAL 7 LDA
Rua Porto Santo, Edifício Estrela do Mar, RC–E
2450-195 NAZARÉ, Portugal
Incomplete, damaged, or scratched products, products without original packaging/labels, or products showing signs of use will not be accepted. If returned under these conditions or with courier labels applied directly onto the product box, the customer forfeits the right to a refund and has 10 days to collect the items at their own expense.
EXCHANGES
To exchange an item, the customer must process a return for a refund and place a new order.
REFUND METHODS
Global 7 Lda. will process refunds within a maximum period of 15 days from receiving the returned items at our warehouse.
Credit Card: Refunded via bank transfer.
PayPal: Refunded directly to the original PayPal account.
Cash on Delivery / Multibanco: The customer must provide bank account details (IBAN) for the transfer.
REFUND OF SHIPPING COSTS
If the return is due to an error by Global 7 Lda. (e.g., defective or incorrect items), shipping costs will be fully refunded. However, if only one product from a multi-item order is affected, shipping costs will not be refunded.
UNDELIVERED ORDERS
If a prepaid order is returned for reasons not attributable to Global 7 Lda. or the carrier, the refund will be processed minus shipping and return handling costs.
If non-delivery is due to a carrier error, the customer must submit a written claim with proof of address attached if caused by address disputes. Resolution depends on the carrier's investigation:
If the carrier accepts full responsibility, a free replacement will be shipped (or a full refund offered for prepaid orders).
If the carrier rejects responsibility, standard return rules apply.
ORDER CANCELLATION
Orders can only be canceled if they have not yet been paid for and are not yet processing. Contact us via:
-
Email: info@horectafrost.com
-
Tel: +351 262 568 351 (Business days, 8:00 AM – 5:30 PM)
Warranty
In accordance with consumer rights, Global 7 Lda. guarantees product quality for 24 months from the purchase date (excluding perishable goods). Legitimate warranty claims will be resolved in the following order:
-
Repair of the damaged item;
-
Replacement with an identical item;
-
Replacement with a similar item (if agreed with the customer);
-
Contract termination and refund if no other options are possible.
Claims must be submitted with proof of purchase and the defective item returned. Repairs/replacements will be completed within a maximum of 30 days upon written confirmation of warranty acceptance.
NOT COVERED BY WARRANTY:
Lost parts.
Parts damaged during handling, installation, or use.
Parts damaged due to natural wear and tear.
Incorrect maintenance performed by unauthorized personnel.
Incorrect installations and/or specification errors.
Foreign objects inside products (glue, debris, etc.).
Use of non-original parts or non-factory adaptations.
Damage to finishes caused by corrosive cleaners, solvents, abrasives, impacts, drops, or improper maintenance.
Transit Damage
Small items (up to 20kg - CTT Expresso): Inspect package upon delivery. If damaged/torn/wet, refuse the delivery or sign the delivery sheet noting visible damage and writing: "Reservations upon delivery, subject to inspection."
Large items (> 20kg - Freight Forwarders): Request unpacking upon delivery. Check for visible damage; if damaged, DO NOT accept the delivery.
What happens if the item arrives damaged?
If damage caused by transport is discovered after opening the package, you must contact us via email on the exact day of delivery with a detailed description and photos of:
-
The damaged product(s);
-
The outer shipping box with the carrier shipping label;
-
The internal protective packaging used.
Failure to comply with this reporting procedure will result in rejection of the claim.
Right of Contract Termination (Right of Withdrawal)
Customers have the right to withdraw from the contract within 14 days of receiving the order without penalty or stating a reason (Art. 10(1) DL 24/2014).
Items must be returned within 14 days of notifying us of the decision, accompanied by the original invoice. Return shipping costs are borne by the customer (Art. 13(2) DL 24/2014).
Items must be returned in good condition, in complete original packaging, and unused. Items showing signs of use will not be accepted.
Intellectual & Copyright Rights
All content on this site (structure, layout, text, graphics) is the exclusive property of Global 7 and protected by copyright laws. Accessing, copying, or printing content is permitted solely for personal, non-commercial use. Any unauthorized copying, reproduction, or distribution is strictly prohibited.
Website Modifications
Global 7 reserves the right to update, modify, or discontinue services, products, and information on this site at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
Liability
Global 7 Lda. assumes no liability for the misuse of this website, its content, or products sold through it. Customers are advised to read and comply with all operating guidelines.
Governing Law and Jurisdiction
These terms and conditions are governed by Portuguese law. Any legal proceedings between Global 7 and the user arising from these terms will be settled exclusively in the judicial court of Nazaré, Portugal.
Final Provisions
Global 7 Lda. may send customers information regarding new products, promotions, or other news of interest.